FAQ

1. What are our charges?

The charges for the application are users and plan based. The charges paid are for total users purchased and for the duration which is set by the plan. All billing is done based on the plan duration (monthly, quarterly, half-yearly, annually).

Your account will be accessible with an active paid subscription and you can renew your account as per your billing cycle.

2. What is the security offered by us for your account?

Your account credentials are encrypted and is not accessible even by the employees of JBCRM. All the data pertaining to your account is accessible only with the validated user id and password and the data held in your account is stored safely and is not accessible in any other formats.

3. What are our privacy policies?

Please check our detailed privacy policy page.

4. What are our consulting charges?

The consulting charges is as described in the plan for consulting and is subjective to change without prior notice. Although the purchased consulting plan as per the order will entitle to the charges mentioned in the order.

5. What is the training offered by us to use the application at jbcrm.com?

All training for the application JBCRM and the 'marketing and sales consulting program' will be handled by authorised trainers and the terms for the training is separately offered in the consulting packages.

Trainings are limited to one time training and additional on-demand training is offered at applicable charges.

6. What is the back-up solution offered for the data?

The back-up of the information is stored in the server at regular intervals for mitigating emergencies and incase of any hardware failure or natural circumstances this data will be used to restore your information. By no means is this information available to general use and we assure the security and privacy of the data as per our privacy policy.

7. What are the payment options available for purchasing the subscription?

We offer both online and offline payment methods for purchasing our packages, all payments are subjective to 100% initial payment. The application subscription payment is inclusive of taxes and the 'marketing and sales consulting' subscription is exclusive of taxes, additional taxes as per the state laws will be applicable on this service.

8. Do we have any stand alone solution?

We offer stand alone solution in the form of customised application package, the costing of which is based on the customisation, development, testing, hardware(if applicable), implementation and delivery charges as per the time of purchase.

9. How the updates charged?

All our packages are offered with 100% free life time updates. With an active subscription, all the new features released to improve the application and its functionality along with new features to improve to utility of the application is offered to all customers free of charge.

10. What is our renewal policy?

All accounts after completion of the account cycle is subjective to renewal, the renewal cycle is as per the billing plan chosen from the date of purchase. Renewal reminders will be sent out by phone or email subjective to which the renewal payment has to be made to continue the services. On failure of renewal the account will not be accessible, the data previously entered into the account will retained for 45 days from the date of inactivity, extending to it will be deleted from our servers.